FAQ's | donerightjs

FAQ

The Ins And Outs of How We Do Business

What is the timeline for cancelling my appointment?

At Done Right Janitorial Services, we strive to offer the best possible service to all our clients. To ensure we can accommodate everyone's needs, we kindly request that you cancel your appointment at least 48 hours in advance. This allows us to provide timely service to other clients who may be waiting for an opening. If you need to cancel or reschedule your appointment, please contact us as soon as possible.
Do I need to provide any of the cleaning products/materials or equipment?

No, our team comes fully equipped with necessary items to ensure thorough cleaning. We use high-quality, eco-friendly products and top-tier equipment, allowing you to relax while we handle everything. This is part of Done Right Janitorial Services commitment to quality and convenience.
Do you offer window cleaning services?

Yes, Done Right Janitorial Services provides window cleaning for homes and businesses. We use the best equipment and eco-friendly solutions for clean windows without streaks. Services include cleaning the inside and outside of windows, screen cleaning, and removing hard water stains.
If I do not cancel my appointment within 24 hours will there be a charge?

Yes there will be a fee of 1/2 of the total cost for the service(s) scheduled.
Can your company strip and wax floors?

Yes, Done Right Janitorial Services offers professional floor stripping and waxing services for various floor types, including vinyl, linoleum, and tile. We use high-quality products and equipment to ensure a thorough clean and a durable, glossy finish.
Is your company bonded and insured?

Yes, Done Right Janitorial Services is fully bonded. This surety bond offers our customers financial protection and peace of mind. If there's a breach of contract, the bond ensures compensation. It highlights our commitment to reliability and trustworthiness.
What services are included in commercial janitorial services?

Done Right Janitorial Services commercial janitorial services include: 1. "Daily and Weekly Cleaning:" Regular cleaning based on your schedule. 2. "Floor Care:" Cleaning and polishing floors. 3. "Restroom Sanitation:" Cleaning and restocking restrooms. 4. "Trash Removal:" Collecting and recycling waste. 5. "Dusting and Surface Cleaning:" Removing dust and allergens. 6. "Window Cleaning:" Cleaning both inside and outside windows. 7. "Disinfection Services:" Targeted cleaning of high-touch areas.
Does your company guarantee your work?

Absolutely, Done Right Janitorial Services offers a comprehensive guarantee to ensure complete customer satisfaction. Our thorough review process and dedicated support team ensure every aspect meets the highest standards. Your trust and satisfaction are our top priorities.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

Checks, credit cards payments through Square (customer will be responsible for fees), and Zelle.

Cancellation Policy

If you need to cancel, please let us know by phone up to 48 hours before your scheduled appointment. All late cancellations will carry a $50 fee.

Satisfaction Guarantee

At our company, we stand behind our services with a satisfaction guarantee. If you're not completely happy with our service, let us know, and we'll make it right. Our customers are our top priority, and we are committed to ensuring our customers have a positive experience with us!